Supporting and maintenance for successful software solutions

Long-term, trouble-free operation is the primary objective of our software development work. Therefore, support and maintenance are essential to continuous success with any software project. Much of the work to make this possible is done at the planning, development and testing stages, and all our work is backed up by long-term software support provided in the following ways:

  • Adaptive changes to operating functions
  • Corrective services to emerging logic, coding or design issues
  • Continuous improvement services to improve performance and maintainability in dynamic business environments
  • Preventative services based on experience and customer/user feedback

Our support team is highly trained and committed to meeting the objectives of trouble-free operations.

Comprehensive Support and Maintenance Services

At Gislen Software, we understand that the success of your digital solutions extends beyond initial deployment. Our Support and maintenance services are designed to ensure your systems operate seamlessly and evolve in alignment with your business goals. We offer flexible engagement models, including Time and material and SLA-based contracts, to best suit your operational needs and business objectives. Support and Maintenance can be a service of its own or integrated into the software development model, such as Continuous development or DevOps.

Time & Material Support: This model allows you to adjust the scope of support and maintenance services based on your immediate needs and budget. It’s ideal for dynamic environments where requirements can change rapidly, allowing you to allocate resources efficiently and respond swiftly to emerging challenges.

SLA-based Support: Our SLA-based contracts ensure reliability and performance for businesses seeking predictable costs and guaranteed service levels. We commit to predefined response times, resolution benchmarks, and regular maintenance schedules, offering you peace of mind and the assurance that your systems are in expert hands.

Initial Assessment

  • System Health Check: A comprehensive evaluation of your systems to identify performance, security, and functionality benchmarks.
  • Requirement Analysis: Collaborating with your team to understand specific support and maintenance needs tailored to your business operations.
  • Service Planning: Creating a customised support plan that aligns with your business goals, including Time & Material or SLA-based options.
  • Risk Management: Identifying and planning for potential system risks to ensure business continuity and minimize downtime.
  • Performance Management: Identifying and assessing if there are performance issues that need to be addressed.

Ongoing Support

  • 24/7 Helpdesk: Providing round-the-clock support to address and resolve issues promptly, ensuring uninterrupted business operations.
  • Incident Management: Efficiently manage and resolve system incidents to maintain optimal performance and user satisfaction.
  • Continuous Monitoring: Proactive system monitoring to detect and address potential issues before they impact your operations.
  • Stakeholder Communication: Keeping all relevant parties informed about system status, updates, and improvements.

Proactive Maintenance

  • Regular Updates & Patches: Implementing the latest updates and patches to enhance system security and functionality.
  • Performance Tuning: Optimising system performance to ensure efficiency and reliability.
  • Security: In today’s business environment, security can never be taken for granted. Regular assessment of whether any application exposed to the Internet is secure is not optional.
  • Strategic Enhancements: Continuously improving system capabilities to support your evolving business needs and objectives.
  • Cost Reductions: Assessing and optimising the use of cloud resources to ensure that costs are not escalating over time.
  • Future-Proofing: Advising and implementing technology advancements to keep your systems agile and competitive.

Regardless of the engagement model, our approach is thorough and proactive. We start by understanding your systems and processes to tailor a support plan that ensures operational continuity and minimises downtime. Our team employs best practices in incident management, regular system health checks, and timely updates to optimise your solutions.

We also emphasise continuous improvement, leveraging insights from support interactions to enhance system functionality and user experience. With Gislen Software as your partner, you gain access to dedicated expertise focused on maintaining the resilience and relevance of your digital infrastructure.

Choose Gislen Software for support and maintenance, and secure a partnership that values the longevity and success of your digital solutions. Our commitment is to provide support and a strategic advantage that aligns your technology with your business evolution.

At Gislen Software, we believe in the power of partnership and collaboration. We aim to work alongside you, understanding your unique challenges and opportunities, to deliver tailored support and maintenance solutions that meet today’s needs and set the foundation for future growth and innovation.

Contact us to discuss how we can help you