Support and maintenance for successful software solutions

Enquire

The long-term objective of any software project is trouble-free operation. For that reason, support and maintenance form a central part of our work at Gislen Software. Much of the groundwork is done during planning, development, and testing, yet reliable systems also require careful attention afterwards. Our support covers:

  • Adaptive changes to operating functions
  • Corrective services to emerging logic, coding or design issues
  • Continuous improvement services to improve performance and maintainability in dynamic business environments
  • Preventative services based on experience and customer/user feedback

Our support team is trained to ensure your systems run smoothly and continue to serve your business effectively.

Comprehensive Support and Maintenance Services

Successful digital solutions do not end at deployment. They need to evolve with your organisation. Gislen Software offer flexible ways of working, including time-and-material arrangements and service-level agreements (SLAs). Support and maintenance may be provided as a dedicated service or integrated within our Continuous development or DevOps service models.

Time & Material Support: This model allows you to adjust the scope of support and maintenance services based on your immediate needs and budget. It’s ideal for dynamic environments where requirements can change rapidly, allowing you to allocate resources efficiently and respond swiftly to emerging challenges.

SLA-based Support: Our SLA-based contracts ensure reliability and performance for businesses seeking predictable costs and guaranteed service levels. We commit to predefined response times, resolution benchmarks, and regular maintenance schedules, offering you peace of mind and the assurance that your systems are in expert hands.

Initial Assessment

  • System Health Check: A comprehensive evaluation of your systems to identify performance, security, and functionality benchmarks.
  • Requirement Analysis: Collaborating with your team to understand specific support and maintenance needs tailored to your business operations.
  • Service Planning: Creating a customised support plan that aligns with your business goals, including Time & Material or SLA-based options.
  • Risk Management: Identifying and planning for potential system risks to ensure business continuity and minimize downtime.
  • Performance Management: Identifying and assessing if there are performance issues that need to be addressed.

Ongoing Support

  • 24/7 Helpdesk: Providing round-the-clock support to address and resolve issues promptly, ensuring uninterrupted business operations.
  • Incident Management: Efficiently manage and resolve system incidents to maintain optimal performance and user satisfaction.
  • Continuous Monitoring: Proactive system monitoring to detect and address potential issues before they impact your operations.
  • Stakeholder Communication: Keeping all relevant parties informed about system status, updates, and improvements.

Proactive Maintenance

  • Regular Updates & Patches: Implementing the latest updates and patches to enhance system security and functionality.
  • Performance Tuning: Optimising system performance to ensure efficiency and reliability.
  • Security: In today’s business environment, security can never be taken for granted. Regular assessment of whether any application exposed to the Internet is secure is not optional.
  • Strategic Enhancements: Continuously improving system capabilities to support your evolving business needs and objectives.
  • Cost Reductions: Assessing and optimising the use of cloud resources to ensure that costs are not escalating over time.
  • Future-Proofing: Advising and implementing technology advancements to keep your systems agile and competitive.

Regardless of the engagement model, our approach is thorough and proactive. We start by understanding your systems and processes to tailor a support plan that ensures operational continuity and minimises downtime. Our team will utilise best practices for incident management, conduct regular system health checks, and implement updates to maintain a stable and high-performance solution.

We also believe in continuous improvement, using insights from support interactions to improve system functionality and user experience. With Gislen Software as your partner, you get access to a dedicated team focused on maintaining the resilience and relevance of your digital infrastructure.

Choose Gislen Software for support and maintenance, and secure a partnership that helps ensure your system remains helpful and up to date. Our commitment is always to provide support and help you get strategic advantages that align your technology with the development of your business. We also build processes and take various steps to ensure that your data and information are safe with us.

At Gislen Software, we believe in the power of partnership and collaboration. We want to work alongside you, understand your unique challenges and opportunities, and deliver tailored support and maintenance solutions that meet today’s needs and set the foundation for future growth and innovation.

Contact us to discuss how we can help you