If you’ve ever found yourself stuck on a website with a burning question about a product or service and no immediate help, you know how frustrating it can be. The classic “Contact Us” form or ordinary chat support might not offer a timely response, and a phone call may lead to long wait times. So, what’s the solution?
Enter AI-powered chatbots. With recent advancements in artificial intelligence (AI), we can now build intelligent support bots capable of providing instant answers to customer queries 24/7. But these are not just chatbots. They’re designed to understand your specific business, products, and customer queries. However, not all chatbots are created equal, and it’s essential to understand the difference between first-generation chatbots and the new, intelligent AI chatbots that are now available.
The First Wave: Simple AI Chatbots
You’ve likely interacted with a basic AI chatbot at some point. These chatbots, often found on websites and social media platforms, typically work based on pre-set rules and scripts. They’re designed to answer a specific set of questions with predefined responses.
While these chatbots can answer common questions quickly, their capabilities are limited. They typically use simple text analysis to understand your question, but then it provides specific solutions by asking you questions with fixed answers leading to predefined answers. However, often your question fits outside these predefined categories, and in the end, they will offer you to chat with a human instead. They need help with queries outside their preprogrammed responses or require a nuanced understanding of language. Their answers can feel robotic and impersonal, leading to a less-than-satisfactory user experience.
The Revolution: Intelligent AI Chatbots
Enter the next generation of AI chatbots powered by advanced AI like GPT (Generative Pretrained Transformer). These chatbots are as good as ChatGPT to understand and respond to a much more comprehensive range of queries. It can answer in many cases even when they’ve never been asked. Unlike the first-generation chatbots, these AI models have been trained on a vast amount of data, which helps them understand language in a much more human-like way.
Imagine you have a repository of past customer queries and responses, a comprehensive Q&A list for your product, or a detailed technical description of what you offer. At Gislen Software, we can use this information to train an intelligent AI chatbot for your business. The resulting chatbot can understand your business and customers in a way that first-generation chatbots simply can’t.
Why Choose an Intelligent AI Chatbot?
Intelligent AI chatbots offer several advantages over their first-generation counterparts:
- Understanding: They can understand a wide range of queries, even those they’ve never seen before.
- Context: They can understand the context of a conversation, providing more relevant and helpful answers.
- Personalisation: They can provide more personalised responses, improving the customer experience.
- Learning: They can learn and improve over time, adapting to the changing needs of your customers.
How Can Gislen Software Help?
Implementing an intelligent AI chatbot might seem daunting, but that’s where we come in. Our team at Gislen Software can help you build such an advanced chatbot. We’ll use your knowledge base – past support conversations, Q&A lists, or technical product descriptions – to train an AI chatbot to understand your business.
Once implemented, we also ensure that the chatbot is working well. We will refine and improve it over time to meet your customers’ needs effectively.
Customer support is evolving rapidly, and intelligent AI chatbots are leading the way. If you’re interested in exploring how an intelligent AI chatbot could benefit your business, we’d love to talk.
Contact us at Gislen Software today, and let’s start the conversation about how to revolutionise your customer support!