Business Continuity & Service Disruption Updates

Gislen Software has taken measures to ensure that we can continue to provide the same service to our clients even during unprecedented times.

We have continuously upgraded our infrastructure and upskilled ourselves to ensure that we have redundancy for all critical functions to mitigate any high impact during crises and natural disasters like cyclones and floodings.  To mention a few, we have multiple internet service providers, redundant power supply (solar panels/lithium-ion batteries/UPS/Power from Grid), multiple air conditioners to our server room connected to different power supplies etc. We have also built automatic monitoring systems, and most of our systems can be controlled and maintained remotely.

We have further tuned our processes and infrastructure based on the current COVID19 Pandemic.  All of us manage to work from home and connect to our infrastructure through VPN without any interruptions.

We strive for continuous improvement in this area to ensure that our customers can rest assured that we would add value to their business as usual.

Communication May 2021

Communication April 2020

Communication March 2020

 

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